We're here to help. Find answers below or reach out directly.
For billing, refunds, or account issues, email us directly:
support@mograter.comWe typically respond within 24 hours.
Log in to submit a support request directly from the app.
How do I cancel my MOG Pass subscription?
You can cancel anytime through your Apple App Store or Google Play Store subscription settings. Your access continues until the end of the current billing period.
How do I request a refund?
For purchases made on iOS, contact Apple Support at apple.com/support. For Android, contact Google Play support. For direct web purchases, email us at support@mograter.com.
My credits didn't reset — what do I do?
MOG Pass credits reset weekly (every Sunday) and Lifetime credits reset monthly. If yours haven't reset after the correct period, email us and we'll fix it.
I upgraded but my plan didn't update in the app.
Try logging out and back in. If the issue persists, contact us at support@mograter.com with your purchase receipt.
How do I delete my account and data?
Go to Profile → scroll to the bottom → tap 'Delete Account'. This permanently removes all your ratings, leaderboard entries, and account data.
Is my face photo stored permanently?
Photos are uploaded to generate your score and are stored to display your results. You can delete your account at any time to remove all associated data.